Your Privacy Rights
Information Collection and Use
Willowwood Cottage, LLC ("Us" or "We") is the sole owner of information collected on this site to purchase most products and services from Willowwood Cottage, LLC (refer to the next paragraph for the limited exceptions to this). We will not sell, share, or rent this information to any third parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations, order status updates, and to provide you with information on products and services that are available from us or parties associated with us. We may also use such information to better understand the shopping experiences of you individually or in conjunction with a group of our customers. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. We also require you to submit a username in the form of your email address, and password, of your choice for your future access to your account information. To safeguard that your user name and password remain confidential, DO NOT share this information with anyone. If you elect to receive our newsletter, surveys, or special promotions, your contact information will be used for the delivery of these items. However, if you elect not to receive newsletters, surveys, or special promotions, we may still periodically send other transactional communications to you that contain customer relationship information. This includes, for example, informational emails regarding changes in our policies, changes in our methods of conducting business, or requesting that you review the information we have on file for you or the options that you have previously selected regarding your transactions with us.
We may also gather or receive information on you from third party sources, such as marketing databases made available for commercial purchase. Our use of such information will comply with applicable law, the limitations imposed by the third party on us in connection with our receipt of such information from such third party sources, but not necessarily this privacy statement.
For certain services, Willowwood Cottage, LLC has agreements with select third party business partners in order to provide our customers with additional services that we otherwise do not offer. In these cases, we collect certain information from you to send to the third party provider in order to activate or upgrade your account with the provider. We do not provide any of your information to the third party provider unless you first consent. Any information that we provide to the third party provider with your consent is owned by that provider, and it may use your information for service approval and for other purposes that it requires. You should consult the privacy policies of the respective third party providers, since this Willowwood Cottage, LLC Privacy Policy does not cover the use of your information in these limited circumstances.
In addition, from time to time we may provide you with chances to enter into sweepstakes or contests. We conduct these sweepstakes and contests in partnership with select third parties. When you enter, we collect certain personal information from you, and as a condition of entry, you typically must agree to allow us to share your information with the third party in order to allow the third party to manage the prize fulfillment process on our behalf. Otherwise, we do not provide your information to the third party.
Registration
In order to process your orders placed on this website, you must first complete the registration form. During registration, you will be required to provide your contact information, which includes your name, e-mail address, telephone number and street address. This information is used to provide you with important Willowwood Cottage, LLC services such as order status updates via e-mail.
Order
Most of the information collected in the registration process will be used to process orders. During the order process, you will have to provide financial information such as your credit card number, expiration date, money order, wire transfer or check information. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures. We do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy.
Cookies
We customize certain Web page content based upon your browser type and other information provided by our cookie. If you choose to reject the cookie, you can still browse our store but will be unable to use the shopping cart to buy merchandise. The Willowwood Cottage, LLC shopping cart cannot function without cookies enabled so that the necessary information to process your order is retained. If you disable cookies, Willowwood Cottage, LLC will be unable to accept your online order. We will not share any personally identifiable information provided by this cookie with any third party. We will, however, link data stored in cookies to the personally identifiable information you submitted while on our site. This allows us to personalize your shopping experience and discern user preferences to evoke subconscious feelings of familiarity and assurance.
Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies.
This privacy statement covers the use of cookies by Willowwood Cottage, LLC only and does not cover the use of cookies by any advertisers.
Log Files
We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information, and we do not distribute or share IP information with any third parties.
Sharing
We may employ third party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes. Among such third parties are the three referenced immediately below.
|
FedEx Corporation |
UPS Corporate Headquarters |
US Postal Service Headquarters |
Also, as set forth above in the "Information Collection and Use" section, for certain services Willowwood Cottage, LLC has agreements with select third party business partners in order to provide our customers with additional services that we otherwise do not offer. Such services include sweepstakes and contests. In these cases, and only with your advance consent, we will share information collected from you with the third party service provider in order to allow the service provider to activate or upgrade your account or in order to manage the prize fulfillment process.
In addition, we may frame or mask another web site so that the look, feel and interface simulate the experience of browsing a genuine Willowwood Cottage, LLC web page. Care and discretion is exercised when evaluating third party sites. We only brand third party sites if their organization applies security and privacy practices which we view are reasonably consistent, where appropriate, to our own commitment to safe online shopping.
As our business continues to evolve, we may acquire or sell business units or subsidiaries. Customer information is one of the business assets that would be transferred in these types of transactions. In such a situation, your personally identifiable information would only be used in a manner consistent with our pre-existing Privacy Notice.
Certain manufacturers of products and providers of services sold through Willowwood Cottage, LLC may require or request for us to provide to them with your personal information, including for instance, (a) your name and contact information, (b) information about the particular products or services of theirs which you purchased, (c) as well as the prices paid for the purchase of those products or services, for purposes including (i) validating or recording a warranty that applies to your purchase, (ii) providing a discount or credit to you or to Willowwood Cottage, LLC, (iii) to provide you with additional information, or (iv) to better understand customer needs and desires. While we endeavor to limit such manufacturers' and providers' use of the information, such limits vary and so you should not assume that any particular limitation exists. If you have a concern about a particular manufacturer or provider receiving such information, please review the items you are considering purchasing and remove them from your order. If you do not wish to have your information shared with such manufacturers or providers, please contact customer service.
Be aware that when you volunteer information or create a public profile in the course of your participation in our community features such as forums, user opinions and reviews, chat rooms, photo sharing or other forms of public communication and interaction, you are also agreeing to allow certain aspects of your personally identifiable information to be made public. This includes your screen name, any address or personal information or images that you add to your signature or otherwise post to the public, and any content of any such post.
Finally, if you have elected to allow us to share your personally identifiable information at the time that you registered with us or provided us the information, or through a subsequent affirmative election through our website, we may later disclose such information to others in compliance with your election and this privacy statement.
Third Party Service Providers Disclosure
We use Authorize.net and/or Paypal to facilitate our order and payment processing. When you place an order, you may be automatically transferred to PayPal's web site. Please be aware that their privacy policy governs the use and collection of your personally identifiable information and is shared with us to fulfill the order.
Reviews
The reviews section of the Willowwood Cottage, LLC website is for the purpose of sharing positive experiences that you had with Willowwood Cottage, LLC, with certain products, with certain services, or with certain companies associated with Willowwood Cottage, LLC. The reviews section is moderated to ensure accurate and positive testimonials. Published reviews are genuine, but Willowwood Cottage, LLC reserves the right to edit or alter such to remove personal information, statements that may be a violation of law, or statements that may infringe on the rights of Willowwood Cottage, LLC or third parties. Willowwood Cottage, LLC reserves the right to post or remove any review at its discretion.
By posting your comment(s) or reviews(s) ("Review") on our website, you give us permission to reprint or use the Review in connection with our businesses (including but not limited to the marketing and selling of various products and services, as well as the marketing of Willowwood Cottage, LLC). You also are agreeing to the following: (1) The reprint or use of the Review will be at our discretion and without compensation to you; (2) We may use the Review with or without any pseudo (pen) name credit; (3) Our right to use the Review is perpetual and may be assigned by us; (4) We may use the Review locally, nationally or globally and such use may be made in any media, information or communication platform (including Internet advertising) currently in use or later developed; (5) You and not someone else composed and posted the Review; (6) Willowwood Cottage, LLC may allow any of its parents, subsidiaries or affiliates to use the Review in the same manner as set forth herein but in relation to their businesses and websites; and (7) We may edit or alter such Review to remove personal information, statements that may be a violation of law, or statements that may infringe on the rights of Willowwood Cottage, LLC or third parties.
Other than your pseudo (pen) name, which we may or may not use, your personal contact information will not be disclosed in connection with our reprint or use of your Review.
Tell A Friend
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Willowwood Cottage, LLC does not store this information and only uses this information for the sole purpose of sending this one-time email.
Children
Willowwood Cottage, LLC does not sell products for purchase by children. Youth-oriented products are sold for purchase by adults only. If you are under the age of 18, you may only use Willowwood Cottage, LLC in the presence of a consenting parent or guardian. We will not knowingly or intentionally collect personal information via the Internet from children under the age of 13. Willowwood Cottage, LLC is committed to protecting the welfare and privacy of children.
Links
This website contains links to other sites. Please be aware that Willowwood Cottage, LLC is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.
Security
Willowwood Cottage, LLC takes precautions to protect its customers' information. When you submit personal information via the website, we follow policies and procedures designed to protect your information both online and offline, examples of which are as described below.
When our registration/order form asks you to enter personal information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. Willowwood Cottage, LLC uses the most advanced form of SSL software available: 128-bit encryption by GeoTrust. To learn more about SSL, follow this link www.geotrust.com.
Access to all of our users' information is restricted. Only employees who need the information to perform a specific job are granted access to personally identifiable information. Your credit card information is never stored on our servers, it is simply passed through a secure 128-bit encrypted SSL channel to the credit processing gateway, and then ceases to exist anywhere in the Willowwood Cottage, LLC servers or networks upon completion of your order. For future transactions, you will be required to re-enter your information.
If you have any questions or concerns about Willowwood Cottage, LLC's security practices, you can send customer service an email.
Special Offers
Our special offers are sent only to customers who grant Willowwood Cottage, LLC permission to send them such information.
To honor the privacy of our users, we offer the option to not receive these types of communications. At the time of your order, you may opt to not receive special offers by clicking the appropriate field. Furthermore, all special offers are sent via e-mail and include an opt-out link if you no longer wish to receive special offers. Please reference the Choice/Opt-out section below for further details on how to be removed from our mailing list should you choose to be removed.
Correction/Updating/Reviewing Personal Information
Customers may change or review their stored account information such as street address or e-mail address through our website by visiting our Help section. You must have your username and password in order to access your account. In the event you forget both your username and password, please contact our customer service department for assistance.
Choice/Opt-out
For customers who wish to opt-out and stop receiving Willowwood Cottage, LLC special offers, promotional materials, and newsletters, Willowwood Cottage, LLC provides several ways to do so. Users who no longer wish to receive our special offers, newsletters or promotional materials may opt-out of receiving these communications by un-checking the appropriate field in the Email Notifications section of the My Account page on the WillowwoodCottage.com website. They may also send e-mail customer service with a request to be removed. Finally, they may use the link provided in all Willowwood Cottage, LLC communications to automatically unsubscribe.
Notification of Changes
If we decide to change our Privacy Policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.
If you have opted out of receiving communications from Willowwood Cottage, LLC, you will still be able to view news of policy changes at www.Willowwood Cottage.com. Otherwise, you may e-mail to ask our customer service department about changes and updates.
Last Update
The Privacy Policy contained herein became officially effective 01-05-09.
(V1.00: 01-05-09)
